Big Live Mobile App – Terms of Service & End User License Agreement (EULA)
Effective Date: August 26, 2026 · Last Updated: August 26, 2026
Welcome to Big Live ("Platform", "we", "us", or "our"). By downloading, accessing, or using the Big Live mobile application ("App"), you agree to be bound by these Terms of Service and End User License Agreement ("Terms", "EULA").
If you do not agree to these Terms, do not use the App.
1. Age Requirement
The Big Live App enables real-time festival engagement, safety chat, and User-Generated Content (Fan Wall). You must be at least 18 years of age (or 17+ where permitted by platform age ratings) to post content or participate in interactive features.
2. Zero-Tolerance Policy for Objectionable Content and Abusive Users
Important Safety Notice
Big Live strictly enforces a Zero-Tolerance Policy against objectionable content, harassment, hate speech, explicit material, and abusive behavior.
You agree that you will NOT upload, post, transmit, or otherwise make available any User-Generated Content that:
- Is unlawful, defamatory, libelous, harassing, threatening, abusive, harmful, vulgar, obscene, or sexually explicit.
- Promotes discrimination, bigotry, racism, hatred, violence, or harm against any individual or group.
- Infringes any patent, trademark, trade secret, copyright, right of publicity, or other intellectual property or proprietary rights.
- Depicts illegal substance abuse, dangerous activities, or weapon usage.
- Involves impersonation, doxxing, stalking, or privacy violations.
3. User-Generated Content (UGC) & Fan Wall
- License Grant: By submitting photos, captions, or comments to the Fan Wall or public feeds, you grant Big Live and the official event organizers a worldwide, non-exclusive, royalty-free, perpetual license to host, store, display, reproduce, and distribute your content in connection with the event and promotional activities.
- Representations: You represent and warrant that you own or have obtained all necessary permissions, photo rights, and consents from any recognizable persons appearing in your photos.
4. Moderation, 24-Hour Review SLA, and User Ejection
To maintain a safe and welcoming festival environment:
- Automated Filtering: The App utilizes automated text and profanity filtering on all captions and comments to block objectionable terms before submission.
- Flagging & Reporting: Any user can flag/report a post or comment as inappropriate directly within the App.
- Immediate Local Feed Removal: When you flag or hide a post, it is immediately removed from your feed.
- 24-Hour Moderation SLA: Our moderation team reviews all flagged reports within 24 hours.
- User Ejection & Permanent Banning: If content is confirmed to violate our policies, the content is immediately deleted, and the offending user account and device are permanently banned and ejected from accessing the platform.
5. In-App User Blocking
- Blocking Mechanism: You have the ability to block any user directly within the App.
- Effect of Blocking: Blocking an account immediately removes all existing posts and comments by that user from your view and prevents future content from appearing on your device.
6. End User License & Intellectual Property
- We grant you a limited, non-exclusive, non-transferable, revocable license to download and use the Big Live App on compatible mobile devices solely for personal, non-commercial festival attendance purposes.
- All trademarks, logos, UI designs, graphics, and proprietary software code are the intellectual property of Big Live and its licensors.
7. Disclaimers & Limitation of Liability
- The App and its services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.
- In no event shall Big Live, its developers, affiliates, or event organizers be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App or any content posted by third parties.
8. Termination
We reserve the right to suspend, disable, or permanently terminate your access to the App at our sole discretion, without prior notice, for any violation of these Terms or behavior disruptive to festival operations.
9. Developer Contact Information & Safety Reporting
If you encounter urgent safety issues, technical errors, or need to report abusive behavior directly to the developers, please contact:
