Big Live Mobile App – Privacy Policy
Effective Date: August 26, 2026 · Last Updated: August 26, 2026
Welcome to Big Live ("we", "us", "our", or "Platform"). This Privacy Policy applies to the Big Live mobile application ("App") available on iOS (Apple App Store) and Android (Google Play Store).
This policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application during live events, festivals, and concerts.
1. Information We Collect
A. Information You Provide to Us
- Account & Profile Information: When you choose to create an account, sign in via Apple, Google, or Email, we collect your name, email address, and profile photo.
- User-Generated Content (UGC): Photos, captions, comments, likes, and feedback that you voluntarily upload to event Fan Walls or community feeds.
- Support & Communications: Content of messages, feedback, or reports you submit to our support team or emergency chat channels.
B. Information Collected Automatically
- Device & Usage Data: Device model, operating system version, unique device identifiers, IP address, mobile network information, app performance data, and crash logs.
- Precise & Approximate Location Data:
- Foreground Location: Used to provide real-time interactive festival maps, locate stages, amenities, lost & found, and friend finder features while using the App.
- Background Location (Optional & Explicitly Consented): Used to deliver proximity-based festival notifications, safety alerts, and geofenced event updates when you approach specific stages or emergency zones.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and enhance the Big Live mobile app experience.
- Enable interactive festival features (interactive maps, schedule planners, Fan Wall, and live safety chat).
- Display your public User-Generated Content on the event Fan Wall as directed by you.
- Moderate content, prevent fraud, block abusive users, and enforce our Terms of Service.
- Send real-time festival notifications, schedule changes, safety warnings, and administrative messages.
- Comply with legal obligations and protect the health, safety, and rights of event attendees.
3. User-Generated Content (Fan Wall) & Public Visibility
- Public Nature of Fan Wall: Any photos and captions you post to the Fan Wall are publicly viewable by other event attendees and may be displayed on event screens or used by event organizers for event promotion.
- Zero Tolerance for Objectionable Content: All uploaded content is subject to automated profanity filtering and community moderation. Objectionable, abusive, or infringing content is removed immediately.
- Content Removal: You can delete or hide your own posts directly within the App at any time. You can also report inappropriate content posted by others.
4. How We Share Your Information
We do not sell your personal information. We may share your data in the following situations:
- Event Organizers: We share event-level engagement data and Fan Wall submissions with the official organizers of the specific festival or event you are attending.
- Service Providers: Trusted third-party vendors who provide infrastructure, cloud hosting (e.g., Google Cloud/Firebase), image storage, analytics, and crash reporting.
- Safety and Legal Compliance: When required by law, subpoena, or to protect the safety of attendees, emergency personnel, or the public during an event.
5. Data Retention and Account Deletion
- We retain your information only as long as necessary to provide event services or comply with legal requirements.
- Account & Data Deletion: You have the right to request deletion of your account and associated data at any time directly in the App under Settings > Delete Account, via our Data Removal Request Page, or by contacting privacy@biglive.co. Upon confirmation, all associated personal data and Fan Wall posts are permanently deleted within 30 days.
6. Children’s Privacy
The Big Live mobile app is rated 18+ (or 17+ on Apple App Store) and is not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we promptly delete it.
7. Security of Your Information
We implement industry-standard technical and organizational security measures, including SSL/TLS encryption in transit and secure cloud storage access controls, to safeguard your personal data against unauthorized access, alteration, or destruction.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If we make material changes, we will notify you through the App or via an in-app notice prior to the changes taking effect.
9. Contact Us
If you have any questions, concerns, or privacy requests, please reach out to us:
